This policy applies to the GRC Practice Lab and other fixed-price online services bought from TEKGRC. Consulting and staffing engagements follow the cancellation terms in their signed agreement.
1. Cancellation before access starts
You can cancel any time before your lab instance is set up and receive a full refund. Email contact@tekgrc.com from the address you paid with.
2. After access starts
Once your instance is set up and sign-in details are sent, the service has started and the fee is not refundable. You can ask once, before your start date, to move it to a later date at no charge.
3. If we cannot deliver
If we cannot set up your instance within 7 business days of payment, or the lab is unavailable for more than 3 consecutive days during your month, you can choose a free extension or a refund for the time lost.
4. Duplicate or failed payments
If you are charged twice, or money is debited but the payment fails, we refund the extra amount in full.
5. How refunds are paid
Approved refunds are made to the original payment method within 5 to 7 business days of approval. Your bank may take a few more days to show the credit. International payments are refunded in the original currency; the amount you receive may differ slightly due to exchange rates and bank charges.
6. Contact
Email: contact@tekgrc.com
Phone: +91 81979 42798
Hours: Monday to Friday, 9:00 AM to 6:00 PM IST